Welcome to Carepool
Choose the experience that fits you to get started
Book a ride
Schedule and track rides specific to healthcare. Send loved ones notifications for comfort and peace of mind.
Partner with us
Collaborate with Carepool to improve patient access and reduce no-shows.
Drive with us
Earn 2-3X versus other rideshare services, while helping people get to where they need to go.
NEMT Services - Brokerage Tech
Carepool's software distributes rides and manages compliance. Levels of service include:
Gurney Transport
Wheelchair Transportation
Door-through-Door Assistance
Post Procedure, responsible party
Bariatric Transportation
Carepool In The News
From industry recognition to media highlights, explore how Carepool is making an impact.
February 5, 2026
Carepool to partner with UCHealth for expanded ride services to Colorado hospitals
Carepool has announced a partnership with UCHealth to expand ride services to Colorado hospitals. The collaboration will bring Carepool's on-demand medical transportation platform to patients across the UCHealth system, providing wheelchair-accessibl
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February 5, 2026
Carepool launches on-demand medical rides in the Chippewa Valley
Carepool, a transportation software company founded in Madison in 2018, is launching its 24/7 medical on-demand ride services in Eau Claire and Chippewa Falls. The service, designed for aging adults and people with disabilities, will begin on August
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February 5, 2026
For a price, Metro Mobility users can get a private on-demand ride
Metro Mobility users who can afford to pay a bit more for a private ride and faster trips have a new transportation option. The Metropolitan Council recently entered into a partnership with Carepool to provide same-day, on-demand rides for seniors an
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Frequently Asked Questions
Find answers to common questions about booking rides, our services, insurance coverage, and more.
You can book a ride through our mobile app or by calling 1-833-268-2688. If you have a care manager or administrator, they may also schedule rides for you in advance.
Yes. Carepool works with Managed Care Organizations (Health Systems) and health plans to provide transportation benefits. Coverage depends on your plan. Contact your care manager or health plan to see if Carepool is available in your area.
Yes. Carepool provides door-to-door, wheelchair-accessible transportation. Our drivers are trained to assist riders with mobility needs and special requirements.
Yes. We prioritize consistent drivers and pickup times so riders can build relationships. Recurring rides can be scheduled months in advance, and you can request a specific driver when available.
Carepool serves communities across multiple states. Contact us to find out if we operate in your area or to request that we expand to your region.
Carepool is designed for healthcare transportation. We offer wheelchair-accessible vehicles, work with insurance and Health Systems, support recurring medical rides, and our drivers are trained for the needs of seniors and people with disabilities. We integrate with care management systems for easy scheduling.
What Our Customers Say
Real stories from the people who use and trust our service.
Carepool receives the LEAST amount of COMPLIANTS of ANY PROVIDER!
Carepool enables our members to self-direct by booking through the app. They even allowed them to call and request a specific driver! We create the ride benefit inventory and they run with it from there!
The platform is super easy to use! Once my passengers are saved and auhorizations are built, it’s on auto pilot.
Carepool’s service is a savior in our Emergency Department! Discharging patients on-demand, even with a wheelchair saves us hours of time.
When we used a taxi service, our son was nervous about how long he’d wait after work. Now he comes home with a smile and time to himself before dinner. He’s gained confidence and even changed his personality!
I love having the same driver. It takes all the uncertainty out of my dialysis trips.
Download The Apps For Easier Access
Scan to Download the Carepool App
Scan to Download the Android App
Download the Passenger App
Download the Driver App