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Metro Mobility Rider Sign-Up

Metro Mobility riders can book rides with CarePool. Use this page to set up your CarePool account yourself. It takes about 10 minutes.

Before You Start

Have these items ready:

  • The mobile phone number that Metro Mobility has on file for you. CarePool uses this phone number to find your Metro Mobility eligibility. If you use a different number, CarePool cannot connect your account to Metro Mobility.
  • An email address, if you have one.
  • A photo ID, for example a driver's license or a state ID. You will take a photo of the front and the back.
  • Your home address.

Step 1: Get CarePool

Use the app on your phone or tablet, or use the website on a computer. The app and the website use the same account.

iPhone or iPad

Open the App Store. Search for Carepool Passenger. Tap Get, then tap Open.

Carepool Passenger on the App Store

Android phone or tablet

Open the Play Store. Search for Carepool Passenger. Tap Install, then tap Open.

Carepool Passenger on Google Play

Computer (no download)

Open your web browser and go to the CarePool website.

app.carepool.us

Step 2: Create Your Account

In the app

On the sign-in screen, tap Register. Then do these steps:

  1. Phone, email and password. Enter the mobile phone number that Metro Mobility has on file for you, and your email address. Make a password with 8 to 16 characters. Use only letters, numbers and these special characters: ! @ $ % _ ? ^ & * + #. The password must have at least one uppercase letter, one lowercase letter, one number and one special character.
  2. Code. CarePool sends a 4-digit code to your phone in a text message. Type the code. If the code does not arrive, wait 30 seconds and tap Resend.
  3. Name. Enter your first name and your last name.
  4. Photo ID and profile photo. Take or upload a photo of the front of your ID, the back of your ID, and a photo of your face. You can skip this step. See "If You Skip a Step" below.
  5. Terms. Read the CarePool Terms and Privacy Notice. Tap the Accept Terms & Conditions box.
  6. Address. Enter your home address. You can also add a care contact, for example a family member or a caregiver. A care contact gets messages about your rides. A care contact is optional.

Tap Submit. You see a confirmation message. Then you can sign in and book rides.

On the website

Go to app.carepool.us and select Signup. The website asks for the same information in a different order:

  1. Phone and email. Enter the mobile phone number that Metro Mobility has on file for you. Email is optional.
  2. Code. Enter the 4-digit code that CarePool sends to your phone.
  3. Name. Enter your first name and your last name.
  4. Photo ID and selfie. Upload the front and back of your ID and a photo of your face. You can skip this step. See "If You Skip a Step" below.
  5. Referral code. Enter a code only if someone gave you one.
  6. Terms of Use. Read the terms and select the box to accept them.
  7. Your details. Make a password (same rules as the app), enter your home address, and add a care contact if you want one. Select Submit.

If You Skip a Step: 30-Day Requirement

On the photo ID step, you can select Skip for now, then Skip on the "Skip for now?" message. You can then finish your sign-up without the photos.

You must complete each step that you skip within 30 days of the day you sign up. This includes the front of your ID, the back of your ID, and your profile photo.

To complete a skipped step:

  • Profile photo: in the app, tap Profile, then User Details, then Change Profile Photo.
  • Photo ID: call CarePool at 1-833-268-2688. We help you send the front and back of your ID.
  • If you cannot complete a step, call CarePool before the 30 days end.

Step 3: Book a Ride

Sign in to the app or the website and book your ride. When your phone number matches the Metro Mobility records, Metro Mobility is available for your rides.

If Metro Mobility Does Not Show for You

  • Make sure that your CarePool account uses the same phone number that Metro Mobility has on file. You cannot change your phone number in the app. Call CarePool to change it.
  • Metro Mobility sends CarePool its list of eligible riders one time each day. If Metro Mobility approved you recently, wait one day and try again.
  • If Metro Mobility still does not show, call CarePool. We can examine your account with you.

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