Frequently Asked Questions
Find answers to common questions about booking rides, our services, insurance coverage, and more.
You can book a ride through our mobile app or by calling 1-833-268-2688. If you have a care manager or administrator, they may also schedule rides for you in advance.
Yes. Carepool works with Managed Care Organizations (Health Systems) and health plans to provide transportation benefits. Coverage depends on your plan. Contact your care manager or health plan to see if Carepool is available in your area.
Yes. Carepool provides door-to-door, wheelchair-accessible transportation. Our drivers are trained to assist riders with mobility needs and special requirements.
Yes. We prioritize consistent drivers and pickup times so riders can build relationships. Recurring rides can be scheduled months in advance, and you can request a specific driver when available.
Carepool serves communities across multiple states. Contact us to find out if we operate in your area or to request that we expand to your region.
Carepool is designed for healthcare transportation. We offer wheelchair-accessible vehicles, work with insurance and Health Systems, support recurring medical rides, and our drivers are trained for the needs of seniors and people with disabilities. We integrate with care management systems for easy scheduling.