Senior Manager of QA, Complaints and Grievances

Own quality assurance and the complaint process, against clocks that do not move: acknowledged in 24 hours, updated in 10 business days, resolved in 30.

Location Madison, Wisconsin
Type Full time
Team Quality
Program Wisconsin NEMT program

Apply for this role

You lead quality assurance, complaint resolution and grievance processes. Complaints are acknowledged within 24 hours, updates provided within 10 business days, and disposition reached within 30 business days — you own hitting those, and the database that proves it.

What you will do

Maintain the complaint database and work with the Department liaison.
Run root cause analysis and implement corrective actions that stick.
Keep member communications transparent throughout.
Document everything, and follow through.

What we are looking for

Experience in quality assurance, complaint management or healthcare compliance.

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