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Senior Manager of QA, Complaints and Grievances
Own quality assurance and the complaint process, against clocks that do not move: acknowledged in 24 hours, updated in 10 business days, resolved in 30.
- Location Madison, Wisconsin
- Type Full time
- Team Quality
- Program Wisconsin NEMT program
This posting is closed.
You lead quality assurance, complaint resolution and grievance processes. Complaints are acknowledged within 24 hours, updates provided within 10 business days, and disposition reached within 30 business days — you own hitting those, and the database that proves it.
What you will do
- Maintain the complaint database and work with the Department liaison.
- Run root cause analysis and implement corrective actions that stick.
- Keep member communications transparent throughout.
- Document everything, and follow through.
What we are looking for
- Experience in quality assurance, complaint management or healthcare compliance.
This posting is closed
We are not accepting applications for this role at the moment. Have a look at what else is open — and if you think you would be a fit here regardless of what is posted, write to careers@carepool.us and tell us why.