Member Advocate (Ombudsman)

A dedicated, independent advocate for members — answering questions, resolving problems, and making sure the people who face the most barriers to care are heard.

Location Madison, Wisconsin
Type Full time
Team Member Services
Program Wisconsin NEMT program

Apply for this role

You are a trusted resource for members navigating non-emergency medical transportation. You answer questions about obtaining services, help resolve problems, guide members through the complaint process, and work collaboratively with the Department.

What you will do

Answer member questions about obtaining NEMT services.
Assist with problem resolution and walk members through the complaint process.
Work collaboratively with the Department on member issues.
Surface patterns in what members report, so the underlying problem gets fixed.

What we are looking for

Empathy, patience, and genuinely strong problem-solving.
Experience in social services, patient advocacy or healthcare navigation is preferred.
Bilingual ability — Spanish or Hmong — is a plus.

Apply for this role

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