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Member Advocate (Ombudsman)
A dedicated, independent advocate for members — answering questions, resolving problems, and making sure the people who face the most barriers to care are heard.
- Location Madison, Wisconsin
- Type Full time
- Team Member Services
- Program Wisconsin NEMT program
This posting is closed.
You are a trusted resource for members navigating non-emergency medical transportation. You answer questions about obtaining services, help resolve problems, guide members through the complaint process, and work collaboratively with the Department.
What you will do
- Answer member questions about obtaining NEMT services.
- Assist with problem resolution and walk members through the complaint process.
- Work collaboratively with the Department on member issues.
- Surface patterns in what members report, so the underlying problem gets fixed.
What we are looking for
- Empathy, patience, and genuinely strong problem-solving.
- Experience in social services, patient advocacy or healthcare navigation is preferred.
- Bilingual ability — Spanish or Hmong — is a plus.
This posting is closed
We are not accepting applications for this role at the moment. Have a look at what else is open — and if you think you would be a fit here regardless of what is posted, write to careers@carepool.us and tell us why.