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Call Center Supervisor
Supervise call center staff during business hours, coach agents, and hold the standard for how callers are treated.
- Location Madison, Wisconsin
- Type Full time
- Team Call Center
- Program Wisconsin NEMT program
This posting is closed.
You supervise the floor during business hours. You coach agents, take escalated calls, and make sure policy is applied consistently — including the part where every caller is treated with dignity and their privacy is protected.
What you will do
- Ensure staff complete Department-approved training on NEMT policy, HIPAA, PHI, cultural sensitivity and customer service.
- Coach agents and give performance feedback, including daily huddles.
- Handle escalated calls yourself.
- Apply policy consistently across the team.
What we are looking for
- Supervisory experience in a call center or customer service environment.
- NEMT or healthcare experience is a plus.
This posting is closed
We are not accepting applications for this role at the moment. Have a look at what else is open — and if you think you would be a fit here regardless of what is posted, write to careers@carepool.us and tell us why.