Call Center Agent

Live agent work: booking trips, resolving problems, and being the person on the other end of the phone when someone needs to get to treatment.

Location Madison, Wisconsin
Type Full time
Schedule Full time — 24/7 coverage, including overnight and weekend shifts
Team Call Center
Program Wisconsin NEMT program

Apply for this role

You handle intake and processing of NEMT requests, trip problem resolution, fraud and abuse reporting, and general inquiries. You use our scheduling system to book trips, verify eligibility, and give people clear information. Every call is somebody's access to care.

What you will do

Take intake calls and book trips in our scheduling system.
Verify eligibility and explain clearly what someone is entitled to.
Resolve trip problems, and report suspected fraud or abuse.
Cover urgent trips and complaints around the clock — the line is staffed 24/7.

What we are looking for

Fluency in Spanish, or availability of interpretive services.
Strong communication skills and computer proficiency.
A real commitment to service — this is not a script-reading job.

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