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Call Center Agent
Live agent work: booking trips, resolving problems, and being the person on the other end of the phone when someone needs to get to treatment.
- Location Madison, Wisconsin
- Type Full time
- Schedule Full time — 24/7 coverage, including overnight and weekend shifts
- Team Call Center
- Program Wisconsin NEMT program
This posting is closed.
You handle intake and processing of NEMT requests, trip problem resolution, fraud and abuse reporting, and general inquiries. You use our scheduling system to book trips, verify eligibility, and give people clear information. Every call is somebody's access to care.
What you will do
- Take intake calls and book trips in our scheduling system.
- Verify eligibility and explain clearly what someone is entitled to.
- Resolve trip problems, and report suspected fraud or abuse.
- Cover urgent trips and complaints around the clock — the line is staffed 24/7.
What we are looking for
- Fluency in Spanish, or availability of interpretive services.
- Strong communication skills and computer proficiency.
- A real commitment to service — this is not a script-reading job.
This posting is closed
We are not accepting applications for this role at the moment. Have a look at what else is open — and if you think you would be a fit here regardless of what is posted, write to careers@carepool.us and tell us why.