Work in Tandem
Hospitals and health plans share one connected workflow for Medicaid transportation.
Open beds faster. Improve patient experience. Increase throughput.
Carepool brings hospitals and payers together in a HIPAA-compliant platform that automates healthcare transportation — eliminating phone calls, reducing delays, and keeping patients moving.
Carepool reduces manual ride coordination with real-time ordering and tracking for scheduled and on-demand transportation, helping care teams discharge patients faster and reduce missed appointments.
Remove Transportation as a Bottleneck
Automate ride ordering at discharge or appointment time — no more chasing down vendors or waiting on callbacks.
Order All Levels of Transport in One App
Care coordination teams spend countless hours managing Medicaid rides, resolving payment mismatches, and tracking transportation status. Carepool solves this by connecting both sides on a single automated platform.
Automated Ride Scheduling
Eligibility, authorizations, and ride assignments sync instantly — saving staff hours each week.
Connected Payment Flow
Trip data and payment information reconcile automatically across both systems.
One System for Rides, Eligibility, and Payments
Carepool centralizes all Medicaid transportation activity, ensuring every stakeholder sees the same data in real time.
Automated eligibility checks and ride scheduling
Real-time trip tracking and communication
Wheelchair-accessible and medical-ready ride options
CMS-certified, HIPAA-compliant, SOC 2 secure infrastructure
Automated payment reconciliation
Integrated reporting and documentation
How it Works
Step 1 — Hospital or payer initiates or authorizes a ride
Step 2 — Medicaid eligibility is verified within the platform
Step 3 — Carepool assigns the appropriate driver and vehicle
Step 4 — Trip completes with full documentation captured
Step 5 — Payment data syncs back to both the provider and the payer
What Our Customers Say
Real stories from the people who use and trust our service.
Carepool receives the LEAST amount of COMPLIANTS of ANY PROVIDER!
Carepool enables our members to self-direct by booking through the app. They even allowed them to call and request a specific driver! We create the ride benefit inventory and they run with it from there!
The platform is super easy to use! Once my passengers are saved and auhorizations are built, it’s on auto pilot.
Carepool’s service is a savior in our Emergency Department! Discharging patients on-demand, even with a wheelchair saves us hours of time.
When we used a taxi service, our son was nervous about how long he’d wait after work. Now he comes home with a smile and time to himself before dinner. He’s gained confidence and even changed his personality!
I love having the same driver. It takes all the uncertainty out of my dialysis trips.
Meet the Founder
Carepool was founded by Josh Massey, who built the platform to create safer, more reliable transportation for patients and underserved communities. His work in Medicaid, behavioral health, and healthcare operations shapes Carepool's commitment to accessible, compliant transportation at scale.