General Manager
Full-time leadership role with the authority and resource control to meet every program requirement without service interruption.
View role and apply
Careers
Join the Carepool team and make a difference. We are building a company that puts people first and removes barriers to healthcare access.
Open positions
We are building a team to deliver non-emergency medical transportation across Wisconsin. Key staff must be located at our Wisconsin Business Office in the Madison area.
Member Advocate (Ombudsman)
A dedicated, independent advocate for members — answering questions, resolving problems, and making sure the people who face the most barriers to care are heard.
View role and applyAssistant General Manager / Director of Operations
Senior operations leadership supporting the General Manager, owning day-to-day service delivery and contract compliance.
View role and applySenior Manager of Transportation Network
Build and hold together the statewide provider network — urban, suburban, rural and remote — including the areas nobody else wants to cover.
View role and applySenior Manager of Call Center Operations
Run a call center handling more than 100,000 calls a month, with no busy signals and hold times that hold up.
View role and applyCall Center Supervisor
Supervise call center staff during business hours, coach agents, and hold the standard for how callers are treated.
View role and applyCall Center Agent
Live agent work: booking trips, resolving problems, and being the person on the other end of the phone when someone needs to get to treatment.
View role and applySenior Manager of QA, Complaints and Grievances
Own quality assurance and the complaint process, against clocks that do not move: acknowledged in 24 hours, updated in 10 business days, resolved in 30.
View role and applySenior Manager of Facilities, Outreach, Education and Training
Own how members, partners and communities learn what this program is and how to use it — in English, Spanish and Hmong.
View role and applySenior Manager of Information Systems
Keep the systems behind trip logs, claims and reporting reliable, compliant and up.
View role and applyReporting Manager
Own the data the Department sees — utilization, performance and operational reporting, accurate and on time.
View role and applyTransportation Provider Ombudsman
Advocate for the providers who actually move people — and build the trust the network runs on.
View role and applyProject / Implementation Manager
Own the transition and go-live, on site, Monday to Friday, through implementation and for at least sixty days after it.
View role and applyManager of Urgent and Critical Transportation
Lead the unit that makes sure nobody misses dialysis, chemotherapy or a transplant appointment because of a ride.
View role and applySenior Manager of Compliance
Own HIPAA compliance, fraud and abuse investigations, and regulatory adherence across the program.
View role and applyGMR and M&L Specialty Team Agent
Process gas mileage reimbursement and meals and lodging claims, and make sure members understand what they are being paid and why.
View role and applyNothing here quite right? Email careers@carepool.us, book a time with us, or get in touch.